Customer Support
We're here to help
Questions about an order, a return, a product, or anything else — reach us by phone, email, or the form below. A real person (based in Hoffman Estates, IL) reads every message.
Send a message
We read every message. Reply typically within one business day.
Common questions
What's your return policy?
30 days from delivery for items in original condition. See our Return Policy.
Where do you ship?
Throughout the United States and to 43+ international countries. Details on our Shipping Policy page.
How do I track my order?
You'll receive a tracking link by email once your order ships. Signed-in customers can also see order status under Account.
Is my payment secure?
Yes. Payments are processed by Stripe (PCI Level 1 certified) over 256-bit SSL encryption. wootmarts never stores your card details.