Shipping Policy

Domestic Shipping (United States)

• Free Standard Shipping on all orders of $50 USD or more.
• Orders under $50 USD ship for a flat rate of $5.99.
• Because items ship directly from our overseas supply partners, standard delivery typically takes 10–18 days (about 1.5–3 weeks) from the date you order.

International Shipping

• We ship to over 40 countries worldwide.
• International shipping rates are calculated at checkout based on destination and order weight.
• International orders typically arrive within 11–24 days depending on destination; a few distant markets (e.g. Canada, Mexico, Brazil) can take up to 30–40 days, and customs can add time.
• Customs duties and import taxes are the responsibility of the recipient and are not included in the order total.

Order Processing

• Orders are confirmed and sent to our fulfillment partner within 1-3 business days after payment. The delivery windows above are the total time from order to arrival (they include this step).
• You will receive a confirmation email with tracking information once your order ships.
• Processing times may vary during peak seasons or promotional periods.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your order status through the carrier's website or by visiting your account on wootmarts.com.

Shipping Restrictions

• Some products may have shipping restrictions to certain countries or regions.
• P.O. Box addresses may not be eligible for all shipping methods.
• We cannot ship to addresses flagged as undeliverable by our carriers.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [email protected] within 30 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund.

Contact Us

For shipping inquiries, contact our support team:

Email: [email protected]
Company: Kiwana AI, Inc.
Address: 1673 Castaway Court, Hoffman Estates, IL 60010