Question 1

What is wootmarts?

Accepted Answer

wootmarts is a social commerce platform where you can discover and shop curated products from your favorite creators through shoppable video content.

Question 2

How do I shop on wootmarts?

Accepted Answer

Browse creator videos, tap on product hotspots to view details, add items to your cart, and check out securely. Products are curated by creators you trust.

Question 3

What is your return policy?

Accepted Answer

We have a 30-day return policy. Items must be in original condition, unworn/unused, with tags and original packaging. Items priced under $25 USD are not eligible for returns. Sale items and gift cards are also non-returnable. To start a return, contact us at contact@kiwana.ai. See our full Return Policy page for details.

Question 4

How do refunds work?

Accepted Answer

Once we receive and inspect your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at contact@kiwana.ai.

Question 5

Is shipping free?

Accepted Answer

We offer free standard shipping on orders over $50 within the United States. We ship to 43 countries worldwide with zone-based shipping rates.

Question 6

What about EU returns?

Accepted Answer

If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason, in addition to our standard 30-day return policy.

Question 7

How do I become a creator on wootmarts?

Accepted Answer

Sign up through our Kiwana creator platform, connect your store, and start creating shoppable video content to share with your audience.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, and local payment methods depending on your country. Prices can be displayed in your local currency through Adaptive Pricing.